FAQs

What is Clairine?

Clairine is an online store offering carefully selected products with a focus on quality, style, and a smooth shopping experience.

How can I place an order?

You can place an order directly through our website by selecting your preferred product, adding it to your cart, and completing checkout with your shipping and payment information.

How long does order processing take?

Orders are typically processed within 1–3 business days after payment is confirmed.

How long does shipping take?

Estimated delivery time is usually 5–12 business days after your order has been processed and shipped.

Delivery times may vary depending on your location, shipping carrier, holidays, weather conditions, or other circumstances outside our control.

How can I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Tracking details may take 24–48 hours to update after shipment.

What should I do if my tracking number is not updating?

Please allow 24–48 hours for the carrier to update tracking information. If tracking has not updated for several days, contact us at Contact@Clairine.shop with your order number.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible at Contact@Clairine.shop.

We will do our best to help, but changes or cancellations may not be possible once an order has been processed or shipped.

What is your return policy?

Clairine accepts returns within 30 days from the date your order is delivered.

Items must be unused, unworn, unwashed, in their original condition, and returned with original tags, labels, and packaging when applicable.

Do you offer free return shipping?

Yes. Clairine offers free return shipping for eligible returns within the 30-day return window.

Do you charge a restocking fee?

No. Clairine does not charge any restocking fees.

Do you have final sale items?

No. Clairine does not sell final sale items. All items may be returned as long as they meet our return eligibility requirements.

How do I start a return?

To start a return, contact us at Contact@Clairine.shop with your order number and the item you would like to return.

Once your return request is approved, we will provide return instructions and a prepaid return shipping label.

When will I receive my refund?

After we receive and inspect your returned item, we will notify you by email.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your bank or card statement, depending on your payment provider.

What should I do if I receive a damaged or incorrect item?

Please contact us as soon as possible at Contact@Clairine.shop with your order number and clear photos of the damaged, defective, or incorrect item.

We will review the issue and provide a suitable solution, such as a replacement, exchange, or refund.

Do you ship internationally?

Shipping availability may vary depending on your location. Available shipping options and costs, if applicable, will be shown at checkout.

Are customs duties or taxes included?

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.

These charges, if applicable, are the customer’s responsibility unless otherwise stated at checkout.

How can I contact Clairine?

You can contact us using the information below:

Clairine
Website: clairines.myshopify.com
Email: Contact@Clairine.shop
Phone: +1 (202)-501-5388
Physical Address: 2942 Thomas St, Saint Louis, Missouri 63106, United States