Refund policy
At Clairine, we want you to shop with confidence. If you are not fully satisfied with your purchase, we are happy to help with a return or refund.
Return Window
We accept returns within 30 days from the date your order is delivered.
To be eligible for a return, the item must be:
- In its original condition
- Unused, unworn, and unwashed
- With all original tags, labels, and packaging included
- Accompanied by proof of purchase, such as an order confirmation or receipt
Free Return Shipping
Clairine offers free return shipping for eligible returns within the 30-day return window.
To start a return, please contact our customer support team at:
Email: Contact@Clairine.shop
Phone: +1 (202)-501-5388
Once your return request is approved, we will provide return instructions and a prepaid return shipping label.
No Restocking Fees
We do not charge any restocking fees. Eligible returns are processed at no additional cost to the customer.
No Final Sale Items
Clairine does not sell final sale items. All items purchased from our store may be returned as long as they meet the return eligibility requirements listed in this policy.
Refunds
Once we receive and inspect your returned item, we will notify you by email about the status of your refund.
If your return is approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear on your bank or card statement, depending on your payment provider.
Exchanges
If you would like to exchange an item for a different size, color, or style, please contact us at Contact@Clairine.shop within 30 days of delivery. We will help you with the available exchange options.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at Contact@Clairine.shop with your order number and photos of the issue.
We will review the issue and provide a suitable solution, such as a replacement, exchange, or refund.
How to Start a Return
To start a return, please contact us using the information below:
Clairine
Website: clairines.myshopify.com
Email: Contact@Clairine.shop
Phone: +1 (202)-501-5388
Address: 2942 Thomas St, Saint Louis, Missouri 63106, United States
Please include your order number, the item you would like to return, and the reason for the return.
Return Address
Returns should only be sent after contacting us and receiving return approval and instructions. Items sent back without prior approval may not be accepted.
Contact Us
For any questions about returns, refunds, or exchanges, please contact us:
Clairine
Email: Contact@Clairine.shop
Phone: +1 (202)-501-5388
Physical Address: 2942 Thomas St, Saint Louis, Missouri 63106, United States