Shipping policy

At Clairine, we are committed to delivering your order safely, efficiently, and with clear communication throughout the shipping process.

Store Information

Store Name: Clairine
Website: clairines.myshopify.com
Email: Contact@Clairine.shop
Phone: +1 (202)-501-5388
Physical Address: 2942 Thomas St, Saint Louis, Missouri 63106, United States

Order Processing Time

Orders are typically processed within 1–3 business days after payment is confirmed.

Processing times may be slightly longer during holidays, high-demand periods, or promotional events. Orders are not usually processed on weekends or public holidays.

Shipping Time

Estimated delivery time is typically 5–12 business days after your order has been processed and shipped.

Delivery times may vary depending on your location, carrier service, weather conditions, and other circumstances outside our control.

Shipping Rates

Shipping costs, if applicable, are displayed clearly at checkout before you complete your purchase.

Any available free shipping offers or shipping promotions will also be shown during checkout.

Order Confirmation

After placing an order, you will receive an order confirmation email with your order details.

Please review your shipping address carefully. If you notice an error, contact us as soon as possible at Contact@Clairine.shop.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

You can use the tracking details to follow the progress of your shipment.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Clairine is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment when possible.

Delayed or Lost Packages

If your order is delayed, please allow a reasonable amount of time for the carrier to update tracking information.

If your package appears to be lost or has not arrived within the estimated delivery period, please contact us at Contact@Clairine.shop with your order number. We will review the issue and help you find a suitable solution.

Damaged Packages

If your package arrives damaged, please contact us as soon as possible at Contact@Clairine.shop.

Please include your order number and clear photos of the damaged package or item so we can review the issue and assist you.

Multiple Shipments

Some orders may be shipped in separate packages depending on product availability, warehouse location, or order size.

If your order arrives in multiple shipments, you may receive separate tracking numbers.

Customs, Duties, and Taxes

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.

These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

For any questions about shipping, delivery, or tracking, please contact us:

Clairine
Email: Contact@Clairine.shop
Phone: +1 (202)-501-5388
Physical Address: 2942 Thomas St, Saint Louis, Missouri 63106, United States